Return & refund Policy
Return & Refund Policy for ElevenBase.online
At ElevenBase.online, we aim to provide our customers with the best shopping experience. We understand that sometimes a product might not meet your expectations. To ensure complete customer satisfaction, we offer the following return and refund policy:
- Returns
Eligibility for Return: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Returns will only be accepted within 30 days of receiving the product. Non-returnable Items: Some products are non-returnable due to hygiene reasons (e.g., personal care products), or if the product is on sale or a clearance item. Please check the product description for details. How to Return: To initiate a return, please contact our customer support team at [elevenbase.online@gmail.com] within 15 days of receiving the product. Our team will guide you through the return process.
- Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment. Refund Timeline: Refunds will be processed within 7-10 business days after receiving the returned product. Please note that it may take additional time for your bank or credit card issuer to post the refund to your account. Partial Refunds: In some cases, only a partial refund will be given if the item is damaged or not in the original condition.
- Exchanges
If you received a damaged or defective item, we will replace it for you at no additional cost. Please reach out to us within 7 days of receiving the defective item.
- Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect. If we made an error in processing your order, we will cover the return shipping costs. For exchanges or returns due to a change of mind, customers are responsible for the shipping fees.
- Cancellation
Orders can be canceled within 24 hours of purchase. After that, if the item has already been shipped, the standard return policy will apply.
- How to Contact Us
If you have any questions about our return and refund policy, or if you need to initiate a return, please contact us at: Email: [elevenbase.online@gmail.com] Phone: [03008691586]