Faqs

Faqs

Frequently Asked Questions (FAQ)

1. What is elevenbase.online?
elevenbase.online is an online e-commerce platform where you can purchase a wide variety of products ranging from electronics, clothing, accessories, home goods, and more. We aim to offer a seamless shopping experience with fast delivery, easy returns, and excellent customer service.

2. How do I place an order on elevenbase.online?
To place an order, follow these simple steps:

  • Browse our categories or use the search bar to find the products you want.
  • Add the products to your shopping cart.
  • Proceed to checkout and provide your shipping details.
  • Choose a payment method and complete your order.
  • You will receive an order confirmation email with your order details.

3. What payment methods do you accept?
We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard)
  • Bank Transfers
  • Cash on Delivery (COD)

4. Can I modify or cancel my order after it has been placed?
Once your order has been confirmed, it cannot be modified or cancelled immediately. However, if you want to cancel or modify your order, please contact our customer service team as soon as possible, and we will try to assist you.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number along with a link to track the delivery status. You can also check your order status by logging into your account and visiting the "Order History" section.

6. Do you deliver to all areas in Pakistan?
Yes, we deliver to most major cities and towns across Pakistan. At checkout, you will be able to see if we deliver to your location. Delivery times may vary depending on your address.

7. How long will it take for my order to arrive?
Delivery times typically range from 2 to 7 business days, depending on your location. Delivery to remote areas may take slightly longer. Once your order is dispatched, you will receive an estimated delivery time.

8. How much do you charge for delivery?
Shipping costs depend on the weight of your order and the delivery location. The exact shipping cost will be calculated and displayed during checkout before you finalize your order.

9. Can I return or exchange an item?
Yes, we accept returns for most products within [Insert Number of Days, e.g., 7-14 days] from the date of delivery. The product must be in its original condition and packaging. Please refer to our Return Policy for more details.

10. What do I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within [Insert Number of Days, e.g., 48 hours] of receiving your order. We will arrange for a return or exchange, depending on the issue. Please keep the packaging and provide photos of the damage, if applicable.

11. Do you offer warranties on your products?
Certain products, such as electronics, may come with a manufacturer’s warranty. Please check the product details on the product page for warranty information. If you encounter any issues with a product under warranty, please contact our support team for assistance.

12. How can I contact customer service?
You can reach our customer service team through the following methods:

  • Email:getshope.pk@gmail.com
  • Phone: [03008691586]
  • Live Chat: Available on our website during business hours

13. Is my personal information safe with elevenbase.online?
Yes, we take your privacy very seriously. All personal information you provide is protected using encryption and stored securely. For more details, please read our Privacy Policy.

14. Can I order from elevenbase.online if I live outside Pakistan?
Currently, we only offer delivery within Pakistan. We do not ship internationally at this time.

15. Do you offer gift cards or vouchers?
Yes, we offer gift cards and promotional vouchers. You can check our website for available options or contact customer service for more information.

16. Do I need to create an account to place an order?
You can place an order as a guest without creating an account. However, creating an account allows you to track your orders, save your details for faster checkout, and receive updates on promotions and discounts.

17. How do I unsubscribe from your newsletter?
If you no longer wish to receive our promotional emails, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any email you receive from us. Alternatively, you can log in to your account and update your email preferences.

18. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. You can stay updated on our latest offers by subscribing to our newsletter or following us on social media. Keep an eye out for seasonal sales and special events!

19. What should I do if I forget my account password?
If you forget your password, you can reset it by clicking the "Forgot Password" link on the login page. You will be asked to enter your email address, and we will send you a link to reset your password.

20. Can I leave feedback or review products on your website?
Yes, we encourage our customers to leave reviews and feedback on the products they purchase. You can leave a review on the product page by rating the item and writing your feedback.

Still Have Questions?

If you have any other questions or need assistance, please feel free to contact our customer support team. We're here to help!

Email: getshope.pk@gmail.com
Phone: [03008691586]
Live Chat: Available on our website during business hours