return and refund policy

Return and Refund Policy

1. Introduction
Thank you for shopping with [Your Store Name]. We value your satisfaction and strive to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

Eligibility for Returns:
Products can be returned within [X] days of purchase. To be eligible, the item must be unused, in the original packaging, and in the same condition as when you received it.
Non-Returnable Items:
Certain products, such as perishable goods, personal care items, or custom-made products, are not eligible for returns. Please check the product description for details.
Process for Returns:
1. Contact our customer support team at [email/phone number] to initiate the return.
2. Provide your order details and reason for the return.
3. Ship the item to the provided return address. Please ensure the item is securely packed.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

Eligibility for Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within [7] business days.
Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., items with signs of use or missing parts).
Non-Refundable Items:
Shipping fees, gift cards, and promotional items are non-refundable.

4. Exchanges If you received a defective or damaged item, we will gladly replace it. Contact us within [7] days of receiving the product to arrange an exchange.

5. Cancellations Orders can be canceled within [72] hours of placement. After this window, the order will be processed and shipped, and standard return procedures will apply.

6. Contact Us If you have any questions about our return and refund policy, please contact us at:

Email: [elevenbaseonline@gmail.com]
Phone: [03008691586]
Address: [Faisalabad Pakistan]